Terms of service

Welcome to Merlei!

These Terms and Conditions (“Terms”, “Agreement”) govern your use of the website operated by Desire Ecom Limited  (“we”, “us”, or “our”) under the brand name Merlei. By accessing or using this website, you agree to these Terms in full.

If you disagree with any part of these Terms, please discontinue using the website immediately.

1. Company Information

Merlei is an online home goods store operated by Desire Ecom Limited, a business currently under incorporation in Hong Kong. Our goal is to offer stylish, functional, and affordable home products to customers across Europe and worldwide.

2. Use of the Website

You agree to use this website only for lawful purposes and in accordance with these Terms.
You must not:

  • Engage in fraudulent or deceptive activity;

  • Interfere with the website’s functionality or security;

  • Reproduce or distribute website content without authorization.

We reserve the right to suspend or terminate access to any user who violates these Terms.

3. Prices and Payments

All prices on Merlei are displayed in Euros (€) unless otherwise stated.
We strive to maintain accurate product and pricing information, but errors may occur.
We reserve the right to modify prices, products, and offers without prior notice.

Payments are processed securely via trusted third-party payment providers such as PayPal or Stripe.

4. Orders and Acceptance

Placing an order on Merlei constitutes an offer to purchase. We may refuse or cancel an order if:

  • Payment authorization fails;

  • The product is unavailable;

  • Fraudulent activity is suspected.

Once your order is confirmed, you’ll receive a confirmation email with details and tracking information once shipped.

5. Shipping and Delivery

We ship to most European countries and other international destinations.
For detailed delivery times and costs, please refer to our Shipping Policy.

6. Returns and Refunds

See our Return & Refund Policy for detailed procedures and conditions.

7. Intellectual Property

All trademarks, designs, logos, and content displayed on Merlei are owned or licensed by Desire Ecom Limited.
Unauthorized reproduction or use of our materials is prohibited.

8. Limitation of Liability

To the maximum extent permitted by law, Desire Ecom Limited are not responsible for any indirect, incidental, or consequential damages resulting from the use of our website or products.

9. Governing Law

These Terms are governed by and construed in accordance with the laws of Hong Kong. Any dispute shall be subject to the exclusive jurisdiction of Hong Kong courts.

10. Contact

For questions or support, contact us at:
📧 desireecomlimited@gmail.com